Robinson's Supermarket

Earlier today Dad and I went to Robinson's at Berkeley Square. It's along Commonwealth Avenue, near Power Up (if you've taken wall climbing for PE).

Anyhooo, I just want to share that the people of Robinson's Berkeley are sooo mabait! Like my dad couldn't find Reno liver spread in its usual space on the shelf. We asked and the shelf filler said "Dun po sa mga palaman" (points to the shelf). So I walk there and got the spread then back to the cart again. He even paused filling the shelves to check if I got it. When I thanked him he replied "Welcome po and thank you for shopping here."

Many times I passed by the seafood section and got as much 'good afternoons' from the man stationed there. Everyone whom I came across with in the aisles greeted me good afternoon. And finally when we were paying already, the bagger was alert to transfer our goods from the cart to the counter. Apparently he was also manning the package counter. Double duty, kaloka. After assisting people at the package counter, he came back to do his bagger duties and then brought the cart to the basement parking where our car was. After placing the last plastic bag in the car, Dad handed him 20 pesos as a tip but he declined saying "Ay sir, ok lang po, huwag na po. Balik nalang po kayo ulit dito."

Soooo cool diba? Talk about quality customer service! What amazes me is how they're so energetic and courteous the whole time. I know the management told them to be nice but the way they do it, it feels so natural! haha Unlike in SM Supermarket, it's not all the time that everyone's nice to you. Another amazing thing is that they actually say no to tips. I mean it's also additional income especially in these hard times. Let's say a bagger assists 3 customers with their grocery, each gives him 20. He gets an extra 60 pesos at the end of the day. That's enough to cover transportation and probably a small merienda. Amazing that they actually smile and decline nicely. Bilib rin talaga ako sa HR nila. I hope more supermarkets have that kind of people.

Yay to great customer service! :D